TERMS & CONDITIONS

By registering and accepting AL-SUNNAH PERFUMES  Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party, if we suspect fraudulent account activity or behavior we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email enquiries@al-sunnahperfumes.co.uk  or call us on 07747011223, our offices are open Monday to Friday 6am to 1pm (except English Bank Holidays) Messages can be left outside office hours. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

AL-SUNNAH PERFUMES . We do occasionally sell damaged items or items without their original packaging (and lid), this is always advertised on the product details and in no way reflects on the quality of the product.

Images are for illustration purposes only and may differ from the actual product received. Colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.

We accept payment by credit/debit cards: Visa Debit, Visa, MasterCard, Delta or by Paypal,AL-SUNNAH PERFUMES will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

AL-SUNNAH PERFUMES  no longer accepts payment by cheque but if you do wish to order by post please send Postal Orders for the full order amount including postage to AL-SUNNAH PERFUMES  43 purwell lane batley west Yorkshire  please ensure you include delivery and contact details.

For our full delivery details and pricing and our returns policy please visit ‘Deliveries exchanges  and Returns’

Refunds will be processed via the original payment method, unless otherwise agreed by management.

All prices are in GBP(£)

AL-SUNNAH PERFUMES  does not operate a price-matching policy.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. AL-SUNNAH PERFUMES  reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, AL-SUNNAH PERFUMES  reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

AL-SUNNAH PERFUMES  reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

AL-SUNNAH PERFUMES  reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.

Once an order has been placed, AL-SUNNAH PERFUMES  are not able to guarantee that changes to an order can be made prior to the order being dispatched.

AL-SUNNAH PERFUMES  reserves the right to leave blank any gift cards which are deemed to contain offensive or inappropriate language.

If AL-SUNNAH PERFUMES  is unable to fulfil part or all of your order due to stock becoming unavailable we will try to offer an alternative item or we will refund your payment for items we are unable to supply. AL-SUNNAH PERFUMES  will not be obliged to offer any additional compensation in any form for disappointment suffered.

 

Collecting Points

Unfortunately due to unforeseen circumstances the point system is now discontinued since march 2019 we are sorry for inconvenienced caused ,any points accumulated before this date will be able to redeem by contacting us directly as the function will no longer appear on your account page.

 

Due to restrictions shipping certain products to the mainland UK, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, AL-SUNNAH PERFUMES  will contact you to advise prior to the dispatch of the order.

In accordance with the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given AL-SUNNAH PERFUMES  express permission to do so.

Any complaints should be made in writing either by post to: AL-SUNNAH PERFUMES,PO Box 96,Heckmondwike,West Yorkshire,Wf16 6aw.Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days, the customer will be informed of all progress.

AL-SUNNAH PERFUMES  shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

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