Standard free Delivery is available for UK addresses only.

International deliveries will be extra cost as per region, for a faster service please contact us.

Deliveries in the UK are made by Royal Mail Monday to Saturday.

Deliveries out of the UK will be subject to various companies we use and will try to use the most reliable and cost effective

Orders made before 6am will be dispatched the same day ,after this time we will ensure same day or otherwise it will be dispatched the next day

Orders over the value of £5 are sent first class via royal mail and will take approx 2-3 days.

Orders over £50 will require a signature and will be dispatched first class recorded

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Delivery does not require signature.

Delivery FAQs

Q. What happens if there is no one in to receive my order?

A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbor

you will receive a ‘Something for you’ card to collect your order at your local Post Office

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either

by phone or email to rearrange delivery or a refund. We will automatically refund your order if no

contact is made within 7 working days.

Q. Do you deliver to  PO Box addresses?

We are only able to ship to uk addresses that service UK, this is due to the dangerous goods act. We

are unable to deliver to PO boxes or any countries outside of the UK

Q. What happens if I haven’t received my order?

A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your

order has been lost, please contact our Customer Service Team with your order reference number

within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we

can investigate further. No resend or refund will be offered until a full investigation is complete.

For assistance with delivery queries please contact our Customer Service Team.

Email: enquires@al-sunnahperfumes.co.uk contact: 07747011223

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